Returns

We want you to love your purchase. If you’re not completely satisfied, you may return your item under the conditions below.

1. Eligibility for Returns

To be eligible for a return, items must:

• Be unused, unworn, and in original condition

• Include all original packaging, tags, and labels

• Be returned within 30 days of delivery

Non-returnable items:

• Sale items (unless stated otherwise)

• Underwear or items marked as final sale

• Items showing signs of wear, use, or damage

2. How to Request a Return

To initiate a return:

1. Email our customer service at [insert email] with your order number and reason for return.

2. Wait for our return approval and instructions.

3. Package your item securely and ship it back using the provided return address.

3. Return Shipping

• Return shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping method.

• If the return is due to a damaged or incorrect item, we will cover the return cost.

4. Refunds

• Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed within 5–10 business days to your original payment method.

• Shipping fees are non-refundable unless the return is our fault.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your credit card company (processing times vary)

• If still unresolved, contact us at [insert email]

7. Contact Us

For questions about your return or refund, reach out to:
Email: [insert email address]
Website: www.shopatelierdeluxe.com